Operational Services

Meet your players’ expectations and surpass them.

Our Operations Team will make sure every player interaction with your casino, sportsbook or lottery operation is a satisfying experience. The dedicated team brings 10+ years of experience in creating long lasting relationships between players and operations.

Seamless interaction with players

Your players will have a a seamless experience during the following key processes of your operation:

  • Registration

    One-time experience, but makes the first impression

  • Login

    Apart from playing the games, this is the most repeated step

  • Deposit

    You want to make this as hassle-free as possible

  • Cashout

    Player’s long-term trust depends on it

We make sure all four processes are fast and simple so the players can focus on their fun. Processes like payments management, AML compliance and KYC are all automated and in line with each particular jurisdiction’s requirements, ensuring an enjoyable experience for the player with zero delays and complications.

Customer Support

Since all players like to feel respected and appreciated, our support team is available 24/7 to answer questions and resolve issues, preferably in the player’s native language.

Our support style is based on proactive communication and a personal, yet focused approach.

Key points that guarantee player engagement and long-term satisfaction:
  • Appropriate personalized action at all points of interaction and player event
  • Making sure all procedures conform to relevant jurisdictions and directives
  • Customer support center with native speakers, active 24/7 through multiple channels, quick replies, accurate responses based on know-how, sales techniques and thorough data analysis.
  • Bragg proprietary and proactive live chat.

KYC process

This can be a complicated and uncomfortable process for players as well as operators. Performing due diligence, checking player documentation, following all jurisdiction directives, etc. can be overwhelming.

With our automated KYC and friendly customer support staff, the process runs smoothly and players can start enjoying the games quickly.

Anti Money Laundering Safety. Transparency. Compliance.

When it comes to making sure the operation complies with AML laws and regulations, we cover all regulations and have all the procedures in place.

Payment, Risk and Fraud Management

Serving player needs, while ensuring player safety and data privacy. A seamlessly running system for quick deposits and cashouts.

  • Deposit Verification

  • Withdrawal Verification

  • Wagering Verification

Risk and fraud

You can rest assured that all your players and your operation are safe from various risk and fraud situations as we take preventive action and control of all payment operations.

We do that with the help of our proprietary Fraud rules settings, which are executed automatically upon each player’s withdrawal request.